Delivery Policy
Delivery Notifications
You will receive an email at the address you have specified when your order has been dispatched – this email contains the tracking number so you can track it online right to your door. You can also choose to have a delivery confirmation sent to your mobile phone via text message.
Delivery timescales
The delivery time scale is specified on the product page to indicate when you will receive your order. If placed before 1 pm, subject to passing necessary checks, your order will be shipped the same day, to be received the following day. Orders received after 4pm are also usually dispatched the same day.
If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while we perform the appropriate checks. If we are unable to validate your order, you will receive an email to inform you of this.
Please note: In rare circumstances, during extremely busy periods it is not always possible to dispatch all orders the same day.
For out-of-stock items, you can usually expect to receive the item within 8-12 weeks. If the delay is likely to be significantly longer than this we will contact you either by fax or e-mail to inform you of an approximate delivery date.
Please note: There are a few locations which are not covered by the 8-12 week delivery service. Please contact